Refund policy

Refund Policy

We want you and your pet to love your order. If you don’t, you can return it within 30 days of delivery.

What can be returned

  • Items must be unused, clean and in their original packaging.
  • For hygiene reasons, grooming tools that have been used on a pet can be returned only if they are faulty or arrived damaged (see below).

How to start a return

  1. Email ahmed2640@gmail.com with your order number and the reason for the return.
  2. We’ll reply within 1–2 business days with the return address and instructions. Please don’t send anything back before you hear from us. We’re an online-only store with no physical shop, so returns sent without our instructions can’t be accepted.
  3. When your return arrives and we’ve checked it, we’ll email you to confirm and issue your refund.

Refunds

All orders are paid by PayPal invoice, so refunds go back through PayPal to the original payment method (your PayPal balance or the debit/credit card you used). We issue approved refunds within 5 business days. Your bank or card issuer may take a few more days to show them.

Return shipping costs

  • Changed your mind: you pay the return postage, and the original shipping charge isn’t refundable. We recommend a tracked service.
  • Faulty, damaged or wrong item: we cover it. Email us a photo within 7 days of delivery and we’ll send a free replacement or a full refund. In most cases you won’t need to send the item back.

Exchanges

Need a different size or colour? Email us. The quickest way is usually to return the unused item for a refund and place a new order.

Cancellations

  • Before payment: simply don’t pay the PayPal invoice. Unpaid orders are cancelled automatically after 48 hours, or email us and we’ll cancel right away.
  • After payment: email us within 12 hours. If your order hasn’t been sent to our fulfilment partner yet, we’ll cancel it and refund you in full.

Lost parcels

If your parcel is confirmed lost in transit, we’ll reship your order or refund you in full. See our Shipping Policy for timelines.

Import duties and taxes

We can’t refund import duties, taxes or carrier fees charged by your country’s customs authority. You may be able to reclaim them directly from your local customs office or the carrier.

Contact

Happy Paw Co · Online-only store · Male, Maldives · ahmed2640@gmail.com