Shipping policy
Shipping Policy
Happy Paw Co is an online-only store based in Male, Maldives. We don’t hold stock ourselves. Your order is packed and shipped by our fulfilment partner from its warehouses in the United States and China.
Where we ship
We ship to the United States, United Kingdom, Canada and Australia.
Shipping rates
- FREE standard shipping on orders of $35 USD or more.
- Orders under $35: flat $4.99 USD standard shipping.
When your order is processed
We start processing your order once your PayPal invoice is paid (see Payment below). Processing usually takes 1–3 business days, and then your parcel is handed to the carrier.
Estimated delivery times
| Destination | Usually arrives within |
|---|---|
| United States | 5–12 business days |
| United Kingdom, Canada, Australia | 7–17 business days |
These times are estimates measured from payment and include processing. They are not guarantees. Customs checks, carrier delays, weather and peak seasons (such as November–December) can add time.
Where items ship from: for US customers, the LED Nail Clipper & Grinder and the Deshedding Grooming Glove ship from a US warehouse and often arrive faster. All other items, and all orders to the UK, Canada and Australia, ship from our partner’s warehouse in China. If your order contains items from different warehouses, they may arrive in separate parcels on different days.
Order tracking
When your order ships, we’ll email you a shipping confirmation with a tracking number. It can take 24–72 hours for tracking to show its first update, and international parcels may show few updates until they reach your country. If an item ships separately, you’ll get a tracking email for each parcel.
Customs, duties and taxes
- Canada and Australia: parcels may be shipped DDU (Delivered Duty Unpaid). If your country charges import duties, taxes or carrier handling fees, you may need to pay them on delivery. These charges are the buyer’s responsibility.
- United Kingdom and Australia: prices may be subject to local taxes (UK VAT, Australian GST). Where these are collected at checkout, they will be shown before you pay.
- United States: we don’t expect you to pay any import charges on delivery.
If you refuse a parcel because of duties or taxes, we can’t refund the original shipping cost or any return charges.
Payment and unpaid orders
After you place your order, we email you a PayPal invoice within a few hours. You can pay it with your PayPal account or with a debit or credit card. Your order ships only after the invoice is paid. Unpaid orders are cancelled after 48 hours.
Address accuracy
Please check your shipping address before you pay. If you notice a mistake, email us right away. We can update the address only until the order ships. If a parcel comes back because the address was wrong or incomplete, we can reship it once you pay the new postage.
Late or lost parcels
If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived 25 business days after it shipped, email us at ahmed2640@gmail.com. We’ll investigate with the carrier and, if the parcel is lost, reship your order or refund you.
Questions?
Email ahmed2640@gmail.com. We usually reply within 1–2 business days.